Knowledge Base

Send an email to support@not-forgotten.com and provide the following information: • Email address you used to register your memorial account. • Title of the Online Memorial you have created and wanted to be linked to your UNIQUE QR Code. • The link or an image of your UNIQUE QR Code (from the QR Label Stickers that came with your Frame).

• No limit on how many collaborators we can invite. • Contributors can upload as long as there is sufficient Library space available. Same concept with the Video Tribute Invite - no need to login or create an account to add memories.

Photo Book Size: A4 Landscape (11.69 x 8.27 in / 297 x 210 mm) Interior Color: Color Premium Binding Type: Hardcover Paper Type: 80# Coated White Cover Finish: Glossy Minimum Pages: 24 pages Maximum Pages: 800 pages