Send an email to support@not-forgotten.com and provide the following information:

• Email address you used to register your memorial account.

• Title of the Online Memorial you have created and wanted to be linked to your UNIQUE QR Code.

• The link or an image of your UNIQUE QR Code (from the QR Label Stickers that came with your Frame).

• No limit on how many collaborators we can invite.

• Contributors can upload as long as there is sufficient Library space available.

Same concept with the Video Tribute Invite - no need to login or create an account to add memories.

Phone support is not currently available. We are able to provide live chat support for order and account inquiries.

For any other questions, please send us an email request by clicking this link: Support Line

For a faster response, please include as much detail about your issue as possible.

The mobile application is not available.

Customers can access the website through their mobile browsers.

Go to https://memorials.not-forgotten.com/register

Or Scan this QR code to try it for free.

Once Memorial submitted, we will send you an email with a link to your Memorial Page once your memorial has been completed processing.