Whenever possible, your book will be manufactured and shipped from the printer closest to the shipping destination - whether your book is ordered from the Lulu Bookstore or your personal Memorial Page.
The Lulu global network of printers produces books based on the best fit for the job in a given region of the world. Some of the factors that determine where your book will print are: book size, binding type, order quantity, page count, delivery destination, etc.
If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of your order’s shipment date through our online Customer support.
If you are contacting customer support about a printing defect, incorrect or missing product, or an order damaged during shipping, be sure to include a digital image clearly showing the defect or damages.
We strives to deliver high quality, print-on-demand products, but since your books will be printed, packaged, and shipped by humans, mistakes may happen. When you report your book arrived in less-than-perfect condition, we request you provide digital images of shipping damage or printing errors.
Why must I submit a digital image?
Every print-on-demand order creates a unique product. While we have access to your order information and the uploaded files used to manufacture your books, we do not have access to the physical copies you received. Therefore, we need visual documentation in the form of digital images to effectively investigate problems and determine what went wrong.
How do I submit digital images?
You may submit your images along with your support request.
Upload images that clearly show the issue you are reporting.
Digital Image Guidelines
Clear photos depicting the reported problem are necessary for speedy resolution of your support case. To provide the best digital images follow these guidelines:
If possible, use a digital camera to capture the images instead of a scanner. The light and patterns in a scanned image can obstruct or distort the content being scanned.
Ensure the book or shipping package is well lit when taking photos.
The image must be clear and large enough to show the problem. It is a good idea to review an image before uploading it. If you cannot clearly see the problem in the image, we probably can't either.
If more than one item is affected, please provide a group shot of the items showing the defect.
If you received an item you did not order, please provide a photo of the book(s) received, as well as an image of the packing slip included with the order.
If you have other copies of a previously printed project showing different print results, take comparison photos with side-by-side copies of the projects. Please specify from which order each copy in the photo(s) originated.
If you need to show a book’s cover and interior in the same image, partially open the cover to reveal the interior content.